HR Director for UK/Ireland and the Nordic region, BD, on how to create a no-blame culture of continuous learning.
What is BD?
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We provide end-to-end solutions in diagnosing and treating a wide range of diseases as well as sustaining life.
What sets BD apart?
I’ve been at BD for 11 years and it’s changed a lot in that time, particularly through two recent major acquisitions, making us now one of the largest medical devices companies in the world. What hasn’t changed is our essence of putting patients at the heart of everything we do, as well as having great people working here.
What makes BD a great place to work?
Our culture has a lot to do with it, as well as the fact many people like working in healthcare in some way. We are a highly ethical company with strong values that we strive to work to; we use these values in our decision-making and to help guide us in what we do. Again, I come back to the people – a great sense of teamwork, supporting each other – and while people work incredibly hard, we do try to have fun along the way.
What motivated you to enter the Pf Awards 2018?
BD in the UK has introduced iTS-aar (After Action Review) into the way we work. iTS-aar is a simple, effective way of learning from previous experiences and applying that learning to future events. We don’t want to go to the effort of learning lessons when things don’t go to plan and then not apply those learnings. The beauty is that the process is simple and can address small scale and significant events equally, while involving everyone who took part. Part of the process is not apportioning blame when things could have gone better – it’s about the learning. So while people are accountable, it’s not about blaming others. The iTS-aar process is helping us create a ‘no blame’ culture, which is vital.
How does iTS-aar help with the evolution of BD?
As you can imagine with a company that has doubled in size in three years to a $16 bn company, there has been considerable change in that time. iTS-aar is proving extremely useful, particularly when processes change and there are numerous hand-offs between different teams. There are many situations where mistakes can be made or opportunities missed. We are using iTS-aar when things didn’t go exactly to plan. Then it’s about capturing those key learnings and ensure these are made available beyond that particular team – sometimes several other teams can benefit from that learning and avoid repeating those things that caused less than optimal results. It’s really helping us create a culture of continuous learning where people are encouraged to challenge constructively in an environment where it’s safe to do so and where people are not afraid to speak up for fear of being blamed.
Leading Director, iTS Leadership, talks about creating the ‘organisational alchemy’ that leads to success.
What does iTS Leadership do?
iTS Leadership has the sole focus of creating significant shifts in commercial performance together with cultural cohesion through Leadership Development and Team Development – inspiring both ‘Profit and Smiles’.
What was behind the creation of iTS-aar?
iTS-aar was developed following years of experience adapting the After Action Review system from the armed forces into the NHS. We have experienced the broad, deep lasting impact that quality implementation of AAR has within teams and organisations and see this as the very best foundation for teams interested in gaining commercial advantage through the creation of a true learning culture. iTS-aar is our unique way of introducing AAR into organisations with inspirational impact that realises such gains rapidly. We call this ‘Organisational Alchemy’.
Why should organisations invest in iTS-aar?
iTS-aar creates organisational alchemy that gives every associate a voice. It helps people understand each other like never before and always looks for learning. People start to run towards issues rather than away, as they feel excited knowing that uncovering learning creates new insights and innovation, achieving even greater success. Every analysis of high performing teams includes two key factors for success: a continuous improvement culture and a high degree of honesty. Evidence demonstrates that working where there is an appetite to solve problems – rather than blame – means teams are quick to adapt and improve. iTS-aar is an approach which accelerates the creation of this culture and enables it to take root. It is truly transformational when rolled out in a carefully co-ordinated fashion and with a sustained support programme, especially through the first few months.
What impact have you seen?
The greatest impact is the significant growth in organisational profit and smiles. It is amazing what people can achieve together when they feel happy, valued and safe to tell their truth in search of a better way. We’ve noticed significant shifts in cultures where self-interest and fear-based interests are replaced by healthy productive conversations between all levels. Clients also love the positive energy created by regularly using iTS-aar because the difficult, recurring issues in the team don’t linger and energy is focused instead on doing what matters. We have found that this is enhanced by impact in three areas:
ME – personal transformation
- Freedom to speak
- Increases in self-responsibility
- Increase in leadership skills
US – team transformation
- Creates a learning and growth mindset
- Enables greater understanding of others
- Encourages safe honest conversations
IT – performance transformation
- Greater learning agility and adaptability
- Generates competitive advantage
- Improves talent attraction and retention.
Why do your clients keep coming back?
We combine our significant real-world leadership success together with listening to them like nobody else has. We ensure that we understand their opportunities and challenges deeply and then with them, we build bespoke solutions to truly engage and enthuse their teams. The results they see both commercially and culturally combine to create shifts in success that they have rarely witnessed. It becomes addictive…they simply want more!
Join the BD UK team
Careers in Sales and Marketing, Technical Service, Finance, Customer Service, Manufacturing and Engineering.
Discover the difference of one with a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum.
At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases.
With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower healthcare delivery costs, improved healthcare, and safety and expanded healthcare for all. Join our company and see how you can become a part of one global mission to make a difference in human health.
If you have talent and you want your contribution to count, we invite you to join us in BD UK. Visit our website and take advantage of the opportunity to progress your career with a leading global company.
Go to bd.com/careers or bd.tal3nt.community