Boots pilots video GP service instore

Boots UK partners with LIVI to pilot a video GP service

Boots UK has partnered with LIVI to pilot a video GP service with the aim of making access to healthcare easier.

GP contracts in England state that all patients should have access to online and video consultations by 2021 as part of the NHS Long Term Plan.

LIVI allows patients to see a GP by video consultation in a Boots store, at a time convenient to them. Using a confidential pharmacy consultation room and instore tablet computer, a LIVI GP can provide patients with trusted medical advice, diagnostics, referrals and prescriptions.

All LIVI GPs are GMC registered, UK-qualified, and specially trained in ‘web-side manner’ to offer the best medical advice.

A Boots pharmacist will support the patient on arrival and offer follow-on services and counselling on medication after the appointment when required, bringing together two key strands of Primary Care to improve patient outcomes.

This new service also means customers who don’t have smartphones can benefit from the convenience of using technology to see a GP, increasing equitable access to digital healthcare.

The service is initially piloting an NHS service in North West Surrey and a private service in Boots London Liverpool Street store.

Paul Dunne, Transformation Director, Boots UK, said: “Technology is changing the face of pharmacy and in this digital age. Our collaboration helps make this new, digital model of care a more mainstream part of the NHS and has huge potential to alleviate the growing pressure on our healthcare system.”

Luke Buhl-Nielsen, LIVI UK Country Director, said: “We believe that the health system should be more responsive to the needs of patients; digital health tech, such as LIVI, is the key to unlocking a more responsive and flexible health service.”

Earlier this year, Boots introduced a Free Online NHS Repeat Prescription Service, a Cystitis Test and Treat Service in almost 300 stores, and VOYCE, an interpretation service for non-English speaking pharmacy patients.